Service Provisioning Administrator – Exetel Communications (Pvt) Ltd

The Position
We are rapidly expanding and we need more Service Provisioning Administrators for immediate recruitment.

Exetel’s Colombo office is at Orion City, Colombo 09. You will be required to work an 8 hour ’shift’ from 3.00 am to 12.00 noon five days each week. The people who are currently successful at Exetel in these positions have the following characteristics:

IT related degree and/or MSc
Exepreice of dealing with Mitel products
Solid personal experience with modems, routers, networking and broadband services
Patience, Courtesy and the ability to paying attention to ultimate detail
Ability to work full on for extended periods of time
You will work with a group of people who are among the best in the IT / Communication / Internet industry and will have good opportunities to advance in your career in a choice of directions.

Job Description
The duties of this position are to answer incoming telephone calls, provisioning emails and helpdesk tickets of the following types:

Respond to customer inquiries in relation to delivery and schedule of our major broadband services
An understanding in Telecommunications infrastructure and how it works
An understanding in systems and process procedure, tracking information through multiple systems
An ability to understand database structure and ‘following up’ cases through our many suppliers
Exceptional organizational skills and the ability to quality check reports
Working with other Exetel people on various activities

Essential Requirements
Customer communication will be via telephone, email or a helpdesk web interface, so excellent verbal and written English is essential.

A university degree level of education is mandatory
Two years commercial work in a related field is highly desirable
Travelling time to Colombo 1 must be less than one hour

Remuneration will be based on experience and qualifications but will not be less than Rs. 60,000 if you are allocated to the afternoon shift OR Rs.90,000/- if you are allocated to the early morning shift that operates from 3.00 a.m. to 12.00 noon.

To Apply For This Position
Send in your resume to: with “Service Provisioning Administrator” stated on the Subject line.
IF you have previously applied PLEASE DO NOT APPLY AGAIN.
Canvassing in any form will be an immediate disqualification.
No phone enquiries whatsoever will be entertained. Only the short listed applicants will be notified.