ROLES & RESPONSIBILITIES
Work closely with the development team and business operations team and attend to business operations and level 3 customer support requests.
Lead and guide the Support team and maintain system support arm 24/7 managing the team roster.
Monitor and manage server logs, data accumulated from various Analytics tools and take corrective / preventive actions for ‘System Health’ and propose system features / changes bases on their analysis.
Be in charge of customized configuring of the system solutions to suit different customers from System Features, Databases, Service Providers’ Dashboards, Etc.
Prepare business reports.
Responsible for the implementation and execution of the support requests escalated from Business Operations and making sure they are delivered on time.
QUALIFICATIONS & EXPERIENCES
Degree in IT or other related technical field.
5+ years experience in a similar capacity. (Preferably production system experience.)
Strong SQL skills on Relational Databases like MySQL and moderate DBA skills.
Hands-on experience with Linux Servers, Bash Scripting, ELK, Grafana, and System health monitoring tools like Nagios.
Proficient on Remote Collaborative and Communication Tools, Issue Tracking and Help Desk Systems.
Experience on Web Service Invocation and tools is a plus.
Excellent communication skills in both written and spoken English.
Good problem-solving skills and focus on quality.
Ability to work independently with minimum supervision in a team environment.
Leadership skills to take charge of the Support arm of the system and guide the rest of the team.
Willingness to work remotely when required and work in a 24×7 rotating roster.
HOW TO APPLY
If you are interested, please forward your CV to, email@example.com