Answer all Seller calls to the agreed Company standards Working closely with other department Handle all the vendor complaints and queries. Responsible for seller performance.
Ensure that service levels & abandoned call percentages are met as per the agreed KPIs
Gather all information from sellers for research purposes and ensure confidentiality of such data available
At management discretion, direction may be given for tasks outside the scope of work
> Bachelor’s Degree / Any other recognized equal qualification
> Excellent communication skills in English, Sinhala and Tamil
> Proficient in MS Excel and call center equipment/software programs.
> Having 1 + years of work experience in a relevant field
> Entrepreneurial mentality and the ability to work independently
> Should be willing to work on 2 rosters per month (On Weekends)
> Hunger for success, highly energetic and charismatic personality
> Priority will be given to candidates who can join within a short notice & available for full time employment
If you feel ready to take up the challenge, please forward your resume along with a recent photograph and details of two non-related referees to email@example.com with the post applied for mentioned in the subject line.
Daraz is an Equal Opportunity Employer