MANAGER – CALL CENTRE & CONSERVATION – A RICHARD PIERIS GROUP COMPANY

RESPONSIBILITIES:
Hiring, training, coaching and leading Call Center and Conservation representatives, as they provide support for customers. Leading the conversion of lapsed policies into in force policies while increasing revival premiums, renewal premiums, persistency and standing order promotions.
Assisting other Management team members in identifying trends and establishing Call Center goals. Preparing reports and analyzing Center data to improve processes, ensure resources are properly allocated while maximizing efficiency and customer satisfaction.
Leading initiatives in improving customer contactability and coordinate with the Sales force to identify customer requirements. THE IDEAL CANDIDATE SHOULD POSSESS

A degree or a professional qualification from a recognized local/foreign university.
More than 5 years experience in working within and managing both a call center and conservation team of a Life Insurance company. Experience in both call center and policy conservation
Ability to multitask and remain calm under pressure, especially during peak hours or tense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution skills with strong coaching and leadership skills and the ability to motivate employees.
Proficiency in the necessary technologies, including computer systems, software applications, phone systems, etc

REMUNERATION
The successful candidate will be offered an attractive remuneration package with fringe benefits, in line with Industry standards and will be placed at an appropriate grade based on the level of competency and experience.
Please forward your updated resume within 07 days of this advertisement, along with the contact details of two non-related referees, via email to careers@arpicoinsurance.com, indicating the position applied for on the subject line of the email.
General Manager – Corporate Affairs Arpico Insurance PLC 55/20, Vauxhall Lane, Colombo 02. Tel: 0112 200 900 www.arpicoinsurance.com

Reg. No. PB4739PQ
Arpico Insurance PLC is an equal opportunity employer that is a Life Insurance Company regulated by the Insurance Regulatory Commission of Sri Lanka and all applications will be treated with the highest confidentiality.

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