The Institute of Chartered Accountants of Sri Lanka (CA Sri Lanka) is one of the country’s foremost and leading professional organizations that has produced over 5,400 chartered accountants. The Institute provides leadership and insight to the accountancy and finance professions at a national and international level. CA Sri Lanka is also one of the country’s largest tertiary education providers outside the university system with an impressive student population of over 44,000.
The Institute is seeking friendly, pleasant and dynamic Customer Care Officer to represent the face of CA Sri
DUTIES AND RESPONSIBILITIES:
Carry out all duties in a professional manner
Demonstrate exceptional commitment to providing excellent customer service Possess good time management and follow-up skills Possess ability to effectively balance quality and quantity of output Demonstrate the ability to effectively resolve customer issues/ complaints Demonstrate ability to contribute to and foster a positive team environment
QUALIFICATIONS AND EXPERIENCE REQUIRED:
GCE (A/L) together with a full or part qualification in Marketing
Excellent oral and written communication skills in English and Sinhala together with sound IT skills • Ability to work under minimum supervision Age: preferably below 30 years
The successful candidate will initially be offered an employment contract for 1 year with a competitive remuneration package in par with industry standards together with other fringe benefits.
Candidates meeting the required attributes should email a detail curriculum vitae with contact details of two non-related referees to the address given below or e-mail to firstname.lastname@example.org on or before Tuesday, 31st March 2015. Please indicate the position applied for on the top left hand corner of the envelope or in the subject field of the e-mail. Any form of canvassing will lead to disqualification, and only short-listed candidates will be contacted by CA Sri Lanka.
Chief Executive Officer
The Institute of Chartered Accountants of Sri Lanka 30A, Malalasekera Mawatha, Colombo 07 Tel: 011-2352000, Fax: 011-2588783