ICT Engineer – Service Operations – PEAK Colombo

As an ICT Engineer, you will be working in a support team environment which service organisation requirements. As a key member of our team, you will work very closely with Senior ICT Engineers and end-users to deliver the best possible solutions with the latest techniques and tools. Also this role will require you to contribute to technical design by participating in technical team discussions and responsibilities include troubleshooting and resolution of level 1 and 2 incidents, information requests and change requests

Tasks and Responsibilities
— Provide 1st & 2nd level support globally and escalate to the next support level.
— Analyze help desk issues to identify permanent solutions, improvements and quality assurance.
— Resolution documentation.
— Maintaining software applications, operating systems and regular windows server maintenance tasks.

Qualifications and Experience
— Microsoft Server ceitification. [MCP/MCSA]
— 1-2 years in an IT Help desk / desktop support environment.
— Sound working knowledge of a range of technologies including Windows 2008/2012 Server, Windows.
— Experience in Microsoft Office 365 will be added advantage.
— Exposure to Cloud environment (storage and backup systems).
— Strong knowledge of network infrastructure is an advantage

Skills and Attributes
— Ability to work 24×7 roster base.
— Understanding of network infrastructure environment (i.e. LAN/WAN)
— Hands on experience in Remote Desktop tools and good knowledge in Service desk systems
— Outstanding verbal and written communication skills in English
— Excellent customer service skills on the phone and in person.

If you are a match to the above role, please send your resume to : techservicescolombo@intrepidtravel.com
Please mention the position ‘Systems Engineer” in the subject line of the email and send your application in PDF/MS word
format with the file name indicating your name. (Ex: A.B.C.Silva.pdf)
Intrepid Colombo (a.k.a PEAK Colombo) was started back in October 2012 to provide IT development services to the Intrepid (then PEAK) group. We are part of the Intrepid Group and a fully owned subsidiary of Intrepid Travel Private Limited Australia. We are a hardworking, fun loving company where passionate people can work together to grow the company globally.
We provide modern work environment with agile scrum practices and latest technologies. Our professionals enjoying proper work life balance with modern management and organization practices.
PEAK Colombo (Intrepid Group) & +94 115 922 050
Level 6, Tisara Plaza, 135 Dutugemunu Street, Colombo 06 ^ www.intrepidgroup.travel/colombo